Legal Documentation

Effective Date: 1 January 2026 · Last Updated: 1 January 2026

1. Introduction

northplatformworks ("we," "us," or "our"), registered at Rugårdsvej 80, 5000 Odense C, Danmark, is committed to protecting your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and applicable Danish data protection legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our branding services.

2. Data Controller

The data controller responsible for your personal data is:
northplatformworks
Rugårdsvej 80, 5000 Odense C, Danmark
Email: [email protected]
Phone: +45 31 47 25 90

3. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, job title, company name.
• Contact Data: Email address, phone number, postal address.
• Technical Data: IP address, browser type and version, device type, operating system, referral source, and pages visited on our website.
• Communication Data: Any personal information contained in messages you send us via forms, email, or telephone.
• Project Data: Brand assets, briefs, and strategic documents shared during the course of our engagement.

4. Legal Bases for Processing

We process your personal data on the following legal bases:

• Contractual necessity (Article 6(1)(b) GDPR): Processing required to fulfil a contract with you or to take pre-contractual steps at your request.
• Legitimate interests (Article 6(1)(f) GDPR): Where processing is necessary for our legitimate business interests, such as improving our services, provided these are not overridden by your rights.
• Consent (Article 6(1)(a) GDPR): Where you have given explicit consent, such as subscribing to a newsletter.
• Legal obligation (Article 6(1)(c) GDPR): Where processing is required by applicable law or regulation.

5. How We Use Your Data

Your personal data is used for the following purposes:

• To communicate with you regarding project inquiries, proposals, and deliverables.
• To deliver and manage our branding services.
• To process payments and maintain financial records.
• To comply with legal and regulatory obligations.
• To improve our website functionality and user experience.
• To send service-related communications (with your consent where required).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Project-related data is retained for a period of 5 years following the completion of the engagement, in accordance with Danish bookkeeping obligations. Technical and analytics data is retained for a maximum of 26 months.

7. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Service providers who assist in the delivery of our services (e.g., hosting providers, payment processors), bound by data processing agreements.
• Legal or regulatory authorities when required by law.
• Professional advisors (lawyers, accountants) in connection with business operations.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data.

9. Your Rights

Under the GDPR, you have the following rights:

• Right of Access (Article 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Article 17): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction (Article 18): Request limitation of processing in certain circumstances.
• Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format.
• Right to Object (Article 21): Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure hosting environments, and regular security assessments.

11. Cookies

Our website uses essential cookies to ensure proper functionality. For detailed information, please refer to our Cookie Policy below.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website following changes constitutes acceptance of the revised policy.

13. Contact & Supervisory Authority

If you have questions about this policy or wish to exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

Telefonens Plads 28
2300 Copenhagen S
Denmark
Email: [email protected]
Phone: +45 33 19 32 00

Effective Date: 1 January 2026

1. Agreement

These Terms of Service ("Terms") govern the provision of branding and creative services by northplatformworks ("we," "us," or "our"), registered at Rugårdsvej 80, 5000 Odense C, Danmark, to any individual or entity ("Client," "you") engaging our services.

2. Scope of Services

The scope, deliverables, timeline, and fees for each engagement are defined in a written proposal or statement of work ("SOW") agreed upon by both parties. Any work beyond the agreed scope shall be subject to a separate quotation.

3. Fees & Payment

• Fees are as stated in the agreed SOW and are quoted in Euros (EUR) unless otherwise specified.
• A deposit of 50% of the total project fee is required before work commences.
• Remaining balances are due within 14 days of project completion or as per the milestone schedule in the SOW.
• Overdue payments accrue interest at a rate of 1.5% per month.
• All prices are exclusive of applicable VAT, which will be added at the prevailing rate.

4. Client Responsibilities

The Client agrees to:

• Provide timely feedback, approvals, and materials necessary for project progress.
• Designate a single point of contact for all communications.
• Ensure all content and materials provided do not infringe third-party rights.

Delays caused by the Client may result in adjusted timelines without penalty to northplatformworks.

5. Intellectual Property

Upon full payment of all outstanding fees, the Client receives full ownership of all final deliverables and associated intellectual property rights. northplatformworks retains the right to display completed work in portfolio and promotional materials unless otherwise agreed in writing.

Work-in-progress, preliminary concepts, and unused materials remain the intellectual property of northplatformworks unless expressly transferred.

6. Confidentiality

Both parties agree to keep confidential all non-public information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 2 years.

7. Limitation of Liability

To the maximum extent permitted by law, northplatformworks shall not be liable for indirect, incidental, or consequential damages. Our total liability under any engagement shall not exceed the total fees paid by the Client for that specific project.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. Deposits are non-refundable once work has commenced.

9. Governing Law

These Terms are governed by the laws of the Kingdom of Denmark. Any disputes shall be subject to the exclusive jurisdiction of the courts of Odense, Denmark.

Effective Date: 1 January 2026

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to enable website functionality, analyse usage, and support marketing efforts.

2. How We Use Cookies

northplatformworks uses cookies for the following purposes:

• Essential Cookies: Required for the website to function properly (e.g., session management, security tokens). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use these to improve our site experience.
• Functional Cookies: Remember your preferences (e.g., cookie consent status) to provide a personalised experience.

3. Specific Cookies We Use

• npw_cookies_accepted — Stores your cookie consent preference (localStorage). Persisted until you clear your browser data.
• _ga, _gid — Google Analytics cookies for anonymous traffic analysis (if enabled). Retained for up to 26 months.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may impair website functionality.

5. Third-Party Cookies

Some cookies are placed by third-party services embedded in our pages (e.g., Google Maps). We do not control these cookies. Please refer to the respective third-party privacy policies for more information.

6. Changes to This Policy

We may update this Cookie Policy periodically. Any changes will be reflected on this page with an updated effective date.

Effective Date: 1 January 2026

1. General Principles

At northplatformworks, we are committed to delivering high-quality branding services. Our refund policy is designed to be fair and transparent.

2. Deposit & Advance Payments

• The initial 50% deposit is non-refundable once work has commenced, as it covers project initiation, resource allocation, and preliminary creative development.
• If cancellation occurs before work has commenced, a full refund of the deposit will be issued within 14 business days.

3. Milestone-Based Projects

For projects with milestone-based payments, refunds are calculated based on the proportion of completed work. Completed milestones are non-refundable. Unstarted milestones will be refunded in full.

4. Completed Deliverables

Once a deliverable has been approved by the Client and delivered, it is considered accepted. Refunds for completed and accepted deliverables are not available. If a deliverable materially deviates from the agreed SOW, we will first attempt to remedy the issue at no additional cost.

5. Requesting a Refund

To request a refund, contact us at [email protected] with your project details and the reason for the request. We will review and respond within 7 business days.

6. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal proceedings.

7. Consumer Rights

If you are a consumer within the European Union, you may have additional statutory rights under applicable consumer protection law. Nothing in this policy is intended to limit those rights.